KEY RESPONSIBILITIES

Operational Result Management: Drive Operational Result Management by reducing costs and increasing efficiency and effectiveness in:

Sales

% budget achieved

Growth on previous year total business

Lay-buy % of turnover

Growth in number of customers in stores

SPC – growth per customer

Price markdowns

Field markdown % to budget
Ops Markdowns
Markdown compliance
Stock losses
% of total sales < 2%
Stock loss movement (ICU stores action plans)
Number of stock takes per year performed according to agreed targets
Adherence to the stock loss management process
SKU Accuracy > 90%

Costs

CODB < Budget
Maintenance costs
Variable PS costs < budget (Casuals and Overtime)

Profitability

Operating profit
Reduce number of loss making stores
Optimal space utilisation - drive trading densities
Field contribution to profit
Stock management
Stock levels and Management of old stock
Service levels – A Products
CSOH
Goods in transit (GIT)
Promotional stock

Properties:

Growth in m2 – enlargements, new stores and revamps
Rent % of turnover – all stores
Liaise with Property manager and identify new properties

People Management

Optimising resource planning by leading, coaching and developing a team of Area Sales Managers.
Drive training and development outputs in line with the operational skills requirements.
Assess and monitor the SK culture and facilitate interventions where necessary.
Conduct regular business discussions to ensure continuous improvement of performance.

Managed relationships

Liaise with stakeholders / role players inside and outside own area of responsibility to ensure overall alignment of Operations processes and to address and improve country operational issues, e.g.

Logistics
Properties
People Support
Finance
Maintenance
Encourage regular communication between Field Managers

Cost management/budget control

Manage own and ASM’s Field Budget Comparison report to stay within budget
Identify reasons for any over expenditure by consulting the relevant role-players

Compliance: Ensure that all policies and procedures are adhered to in the stores.

JOB INCUMBENT REQUIREMENTS

Grade 12
Relevant tertiary qualification will be advantageous
5 years’ experience in a Retail environment (including 2 years in a managerial role)
Strong analytical and problem-solving skills with a focus on business strategy
Excellent English communication skills (verbal & written) and the ability to collaborate with diverse teams
Computer literacy: Advanced
Willingness to travel extensively within Angola
Valid drivers license essential

Competencies required: Honesty, Passion & Resourcefulness; Leadership; Communication; Interpersonal skills; Problem solving; Decision making; Build and maintain healthy business relationships.